If one or many of your users confirms not receiving the portal invitation email, several alternatives are available:
Verify that the email of the registered user in the portal is correct.
This information is available in the portal under 'Admin Settings' -> 'User'.
Resend the invitation email. Note that you can use this functionality as many times as necessary.
Ask the user to check their spam inbox.
In most email services, there is a specific folder for messages considered unwanted or spam. This folder may have different names depending on the service you are using.
Check the specific rules of your email service.
It is possible that restrictions prevent the reception of emails or that emails from Quable (no-reply@quable.fr) are blocked. You may need to contact your IT team in this regard.
Contact Quable support.
On our end, we can check the status of the email.
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