Skip to main content
All CollectionsPortalTroubleshooting
What can I do if a user has not received their portal invitation email?
What can I do if a user has not received their portal invitation email?
Richard A avatar
Written by Richard A
Updated over a year ago

If one or many of your users confirms not receiving the portal invitation email, several alternatives are available:

  • Verify that the email of the registered user in the portal is correct.

This information is available in the portal under 'Admin Settings' -> 'User'.

  • Resend the invitation email. Note that you can use this functionality as many times as necessary.

  • Ask the user to check their spam inbox.

In most email services, there is a specific folder for messages considered unwanted or spam. This folder may have different names depending on the service you are using.

  • Check the specific rules of your email service.

It is possible that restrictions prevent the reception of emails or that emails from Quable (no-reply@quable.fr) are blocked. You may need to contact your IT team in this regard.

  • Contact Quable support.

On our end, we can check the status of the email.

Keywords: users, invitation email, portal, Verify, registered, Admin Settings, User, Resend, Ask, spam folder.

Did this answer your question?